General terms and conditions (purchase conditions)

General Terms and Conditions www.greenx.hu

Please read our general terms and conditions - hereinafter referred to as "Terms and Conditions" - carefully before using the Website and, in particular, finalizing an order placed through the Website, because using the Website and/or finalizing an order automatically means acceptance of the contents of this document. also in the event that you, as the User of the Website, have not registered a user account on the Website.If the User does not accept the conditions contained in these Terms and Conditions, he/she is not entitled to use the Website. The official language is Hungarian.

These Terms and Conditions apply to the Website (Webstore) available at the URL www.greenx.hu and all its subdomains. The full text of this General Terms and Conditions can be saved and printed at the URL address www.greenx.hu/vasarlasifeltelek.

Service provider data

Name: DRA-CONS Kft.
Headquarters: 1171 Budapest, Laffert utca 3.
Mailing address: 1171 Budapest, Laffert utca 3.
Shop, pick-up point address: none
Registering authority: Bp. XVII. notary
Company registration number: 01 09 338051
Tax number: 22763073242
Name of representative: György Szijártó
The service provider's phone number is: 06 70 791 7426
The e-mail address of the service provider is: info@greenx.hu
Bank account number: 11732002-23545801
Name of hosting provider: Shopmasters-Informatika Kft.
Headquarters of the hosting service provider: 2200 Monor, Ady Endre u. 24.
Storage provider contact information: tarhely (at) shopstart.hu, +36 30 414-7763
Concepts
Website/Webstore: the website available at the above-mentioned URL address, which is considered a tool enabling communication between absent parties, thus suitable for making a contract declaration in order to conclude a contract in the absence of the parties.
Product: all negotiable movable things listed in the product catalog or subpages of the Website, placed on the Website and/or by the Service Provider and intended for sale, which are the subject of the General Terms and Conditions.
Service Provider/Seller: the company, seller, with whom the Customer concludes a contract for the sale of Products.
User/Buyer/Buyer/You: the person entering into a contract making a purchase offer via the Website.
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity.
Business: a person acting in the scope of his profession, independent occupation or business activity.
Absentee contract: a contract between a business and a consumer, i.e. "consumer contract", which is concluded within the framework of a distance selling system organized for the provision of the product or service according to the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties only a device enabling communication between absent parties is used.
Parties: Service Provider and User together.
Products and services offered on the Website
The Service Provider displays on the Website the essential data of the products that can be ordered online through the Website: the name of the product, the name of its manufacturer, the description of the product, the photo and price of the product. The data provided for the products are informative. Product photos may differ from reality - for example, but not limited to colors, sizes, equipment, etc., in such cases the images serve as illustrations. The service provider is not responsible for possible differences between the image of the product and the appearance of the real product.
The prices shown on the website are in Hungarian forints and include the VAT required by law for the given products. The prices shown on the Website are informative, in the case of special prices or other discounts, the special price and/or discounted price will be indicated separately. The Service Provider reserves the right to change the price. The indicated price of the products does not include shipping or packaging costs. Packaging costs are only charged for products for which this is indicated separately on the Website.
Despite the Service Provider's best efforts, the Service Provider has the right to withdraw from the contract in the event of an incorrect price indicated as a result of some error, for example a technical error. A price can be considered incorrect when there is a striking disproportion of value between the product's real and stated price, which an average consumer needs to notice immediately; for example, a price of HUF 0, a price of HUF 1, or a price that is significantly different from the well-known, generally accepted price of the product. Since in such a case the Civil Code Pursuant to Act V of 2013, a mutual and unanimous expression of the parties does not create an agreement between the Parties regarding the sale, the contract is also void in the event that the User receives a confirmation from the Service Provider about the content of the order after placing the order, which confirmation also includes the incorrect price. Service provider to fulfill an order with an incorrect price en
is not obliged according to (s) it.
If a product has been ordered for which incorrect product data has been indicated, the User will be informed of this immediately after discovering the incorrect data, and the User has the opportunity to confirm his intention to purchase again or to cancel the purchase.
The data and information displayed on the Website do not constitute an offer or an offer for the conclusion of a contract.

Registration and purchase, order process

Registration

Registration is available from the top main menu or footer menu of the website, or via the Login control panel located on the side of the website. Open the registration page and fill out the form there, then click the "Register" button at the bottom of the form. When entering registration data, it is mandatory to enter real data. In case of successful registration, the website will indicate the success of your registration, or in case of missing data, the form will remain on the screen and warn you which sections have not been filled in or have been filled in incorrectly. In case of successful registration, the system will immediately log you in to the website, then the "Login" panel will show you under which name you have logged in.
By registering on the Website, the User declares that he accepts the provisions of these Terms and Conditions and the Website's data management information and consents to data management. The user must provide real data during registration and purchase, otherwise no contract will be formed between the parties. The Service Provider excludes all liability in the event that the User uses the Website in another name and with other data. The Service Provider does not assume any responsibility for problems attributable to incorrect, untrue or inaccurate data provided by the User, such as delivery delays, or any other problems related to the fulfillment of the order. The Service Provider shall not be held liable for the resulting damages, during which the User's password is not accessed due to the fault of the Service Provider, or the User uses a weak password, or does not keep the password secret at such a level that unauthorized persons cannot access it.

Entry

In the fields of the Login panel, enter the e-mail address with which you registered and the associated password, then click the "Login" button next to the fields. After logging in, the contents of the panel will automatically change, the name you are logged in with will be displayed, and the option to exit and change your password will also appear.

Check-Out

To log out of the online store, click the Logout button in the "Login" panel! The exit (or logout) button is only visible on the panel if you have previously logged in.
Forgotten password
If you have forgotten your password, by clicking on "forgot password" in the login panel, a new page will appear, which will ask for the e-mail address with which you previously registered in our online store. After entering the e-mail address, click on the button labeled Send, after which, if you are indeed a registered user of our website, you will receive an e-mail containing the additional steps necessary to generate a new password. Write down the new password exactly (uppercase and lowercase letters matter), then enter our website using the new password! You can change the new password as needed (see password change)! In order to ensure the security of your own data, always use secure passwords that are hard to guess!

Password change

If you want to change your password, enter the online store using the Login panel. After logging in, the "change password" link or button will appear for you, clicking on which will load a new page. The page will ask for your current password and then the new password twice to avoid possible typos. After filling in the fields, click the Changed button! If you have filled out the form correctly, after pressing the Changed button, you can enter our online store with the newly entered password.
In order to ensure the security of your own data, you must always use hard-to-guess, secure passwords on our Website, you are responsible for keeping the passwords and storing them in properly secure conditions, the Service Provider is not responsible for any damage caused by the passwords falling into unauthorized hands.

The process of buying

By browsing the product catalog of our website, you can compile the contents of your basket.
On the detailed data sheet of the selected product, you will find the add to cart button for each product available for purchase, before which you can enter the quantity and number of pieces you wish to purchase in a small column. After pressing the add to cart button, the selected product is placed in the cart, about which the website gives feedback either in the form of a pop-up message or by displaying the detailed contents of the cart. You can add additional products to your virtual basket, modify the contents of your basket as you wish, for example by changing the number of products in the basket or removing products from the basket. If you change the quantity of the products in the basket, after making the changes, click the "Update" button below the list of products, then the basket will automatically recalculate the prices and record the changed quantities.
If you have compiled the contents of your basket, click the "Order" button on the basket page to start the shopping process!
If you are not yet logged in to our website, you have the option to log in or register on the page that appears, and depending on the settings, it is also possible to purchase without registration. Log in to our website or choose registration or purchase without registration!
In the next step of the purchase process, select the method of receiving the products, i.e. the delivery method, and also select the payment method! On the delivery and payment page, we have also indicated the fee for the various product pick-up and home delivery options. After selecting the delivery and payment method, click Next!
On the next screen, you can see the total value of the basket, the cost of the selected delivery method and their sum, so the total amount to be paid, where you can check the total amount to be paid.
In the form that appears, fill in the invoicing data and, in case of delivery, the delivery data and contact data as well! Please fill in the data accurately and carefully, because we can only complete the order if the data is accurate!
You can also enter a message for our staff in the Comment section of the order!
If you have filled in the data, click the "Next" button!
On the next screen, you have the opportunity to check the ordered products, the delivery and payment method, and the entered data before finalizing the order! If you find an error in the data, go back and correct the incorrect data, for example typos!
If you find all the data in order, then check the field(s) indicating the confirmation of acceptance of the General Terms and Conditions and other conditions and the acceptance of the payment obligation and click the "Order" button!
If you have chosen online payment by bank card, the system will display the secure online payment interface, where you can make the online payment! In all cases, the online payment is made on the secure website of the contracted bank or our contracted partner dealing with online payments, the provided bank card data do not reach our online store, so of course we do not recognize them and do not store them.
In the case of a successful order, the page thanking you for the successful purchase will appear on our website, and we will also automatically confirm the purchase by e-mail. Placing a successful order is considered an offer by the User. If the e-mail confirming the purchase does not arrive at the e-mail address provided during the purchase within 60 minutes after the finalization of the purchase, please check whether you entered your e-mail address correctly on our website and whether your e-mail account is suitable to receive e-mails - for example, whether the account is full or there are no other technical problems - and whether our e-mail has been sent to the trash, spam folder or the promotions folder! If the Service Provider does not confirm the order within 48 hours from the date of finalization of the order, the User is released from the obligation to make an offer or conclude a contract. The order is considered confirmed from the time when the confirmation becomes available to the Buyer. The Service Provider is not responsible for confirmation in cases where the order confirmation e-mail is not received due to the configuration of the e-mail system used by the Buyer, the saturation of his e-mail account, or filter or spam filter settings. The automatic e-mail confirmation sent by the website is only a notification that the order has been received by the Service Provider, but this confirmation does not constitute acceptance of the offer and does not create a contract between the parties.
After a successful order, the contents of the basket will be empty. If you have completed your purchase and are logged in to the website, you can log out of the system before closing the website in the "Login" panel at the top of the page.

The contract is created when, in addition to the automatic confirmation email, the Service Provider confirms the order by e-mail or by phone, giving the details of the order and the expected date of completion, thereby accepting the User's offer created by placing the order.
Correction of data entry errors
The User can change the data provided during registration at any time, and correct any errors after logging in to the user account on the profile page. The only exception to this is the e-mail address used to identify the user account, because it is not possible to change it, but the user can ask the Service Provider to delete his user account and the User can re-register on the Website using the corrected e-mail address.
During the purchase process, the User has the opportunity to correct data entry errors at every step of the purchase until placing the order, including the number of products placed in the basket, the provided billing and delivery data, contact data, delivery and payment data.
If, after finalizing the order, the User notices that he/she entered incorrect data during the order submission, he/she has the option to notify the Service Provider of the error via the Service Provider's contact details.
It is the User's responsibility to provide correct data, the Service Provider has the right to charge the User for damages caused to the Service Provider, including material damages, attributable to the incorrectly provided data.
Fulfillment of orders
Orders are processed and orders accepted by the Service Provider are fulfilled during business hours. Orders received outside of opening hours are processed on the next working day in order of receipt.
The service provider fulfills the ordered products within the shortest time possible. The general deadline is 5 (five) working days but a maximum of 30 (thirty) working days. The Service Provider confirms by e-mail or telephone when the order is expected to be fulfilled. Based on the sales contract between the parties, the Service Provider is obliged to transfer the ownership of the ordered products, and the User is obliged to pay the purchase price indicated in the confirmed order and to take delivery of the ordered products. If the Service Provider is late with regard to performance, the User may specify an additional deadline, if the Service Provider does not fulfill the provisions of the contract by the additional deadline, the User has the right to withdraw from the contract. If the Service Provider is unable to fulfill the products included in the order because the product is not available, cannot be obtained, or the production of the product has ceased, it shall immediately inform the User of this and refund the amount paid by the User to the Service Provider in connection with the order within eight working days at the latest.
Delivery methods and delivery conditions
Personal pick-up: if you choose personal pick-up, we will compile the ordered products, after which the User will be notified via the provided contact information that he can pick up the ordered products at the address he selected when placing the order. The VAT invoice and, if the ordered products are accompanied by a warranty card, the warranty card will be handed over upon receipt of the package.
Delivery by courier: In the case of delivery by courier, the User is obliged to inspect the contents of the package before the courier, and in the event of possible damage to the products or the packaging, or incomplete performance, the User is obliged to request a report from the courier, and in case of damage, the User will not return the package must take over. The Service Provider cannot accept a subsequent complaint without a protocol. The VAT invoice and, if the ordered products come with a warranty card, the warranty card is also included in the package.
Pickup at PICK PACK Point: You can pick up your order wrapped at the selected point, within 7 working days after notification of the package's arrival, any day between 8 a.m. and 8 p.m. The User is obliged to examine the contents of the package at the delivery point, and in case of any damage or incomplete performance detected on the products or packaging, the User is obliged to request a report at the delivery point, and in case of damage, the User is not obliged to accept the package. The Service Provider cannot accept a subsequent complaint without a protocol. The VAT invoice and, if the ordered products come with a warranty card, the warranty card is also included in the package.
Payment methods
There is no personal collection
In the case of cash on delivery, the total amount of the order is paid to the delivery courier upon receipt of the products, which can be paid in cash or by bank card. In the case of COD delivery, the products will be charged to the courier for the total amount of the order
after payment, the courier will hand it over to the User.
In the case of a bank transfer, the User must settle the total amount of the order within 5 days after the purchase by transfer to the following bank account number:
Name of the bank holding the bank account: Otp Bank zRt.
Beneficiary name: DRA-CONS Kft.
Beneficiary's bank account number: 11732002-23545801
In the comments section of the transfer, please indicate the serial number of the order/fee requester/invoice, which is necessary to match the transfer and the order!
The fulfillment of the order can be started after the arrival of the total amount of the order to the above bank account.
In the case of online bank card payment:
1. Our contracted partner for online payment services is OTP Mobil Szolgáltató Kft. (Head office: 1143 Budapest, Hungária krt. 17-19.; Cg. 01-09-174466; tax number: 24386106-2-42) More information: http:/ /simplepay.hu/vasarlo-aff
2. Online bank card payments are made through Barion's system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013."
The consumer's right of withdrawal and termination
In the case of a contract concluded outside the business premises and concluded between absent parties, the consumer has the right to cancel without giving reasons pursuant to Act No. 45/2014. (II. 26.) According to government decree:
in the case of a contract for the sale of a product
to the product,
when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
in the case of a product consisting of several items or pieces, to the last delivered item or piece,
if the product must be supplied regularly within a specified period, the first service,
from the date of receipt by the consumer or a third party indicated by him, other than the carrier;
in the case of a contract for the provision of services, you can exercise it within fourteen days from the date of conclusion of the contract. The provisions of point a) of this paragraph do not affect the right of the consumer to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code, pursuant to this. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.
The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
The consumer can exercise his right to withdraw from the purchase in writing by using the sample statement created for this purpose, which can be found below, or by means of a clear statement to this effect in writing, by telephone or verbally in person. In the case of exercising the right of withdrawal by post, the day of sending the postal item must be taken into account, the Service Provider accepts registered mail.
The right of withdrawal shall be deemed to have been asserted within the deadline if the Consumer sends his statement within 14 days. The Consumer bears the burden of proving that he has exercised the right of withdrawal in accordance with this provision.
If the Consumer withdraws from the contract in accordance with the above (in accordance with § 22 of Government Decree 45/2014 (II. 26), then:
The Service Provider is obliged to refund the entire amount paid by the Consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, but if the Consumer expressly chooses a mode of transport other than the least expensive usual mode of transport, no later than fourteen days after becoming aware of the cancellation. the Service Provider is not obliged to reimburse the resulting additional costs.
The Consumer bears the cost of returning the product. The product must be returned to the Service Provider's address or returned in person.
The Consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
The Service Provider will refund the amount to be reimbursed to the Consumer in the same way as the payment method used by the Consumer, unless the Consumer gives his express consent to another repayment method, in which case the Consumer will not be charged additional costs due to the application of the reimbursement method.
The consumer is obliged to return the product(s) immediately, but no later than within fourteen days from the notification of cancellation, or to hand over the product to the Service Provider or the Service Provider
to a person authorized to receive it. The return is deemed completed within the deadline if the Consumer sends the product/products to the Service Provider before the expiry of the withdrawal period.
The Service Provider may withhold the amount due to the Consumer until the Consumer has returned the product or has proven beyond doubt that he has returned it to the Service Provider; of the two, the earlier date must be taken into account. The Service Provider does not accept shipments sent with cash on delivery.
45/2014, the consumer cannot exercise the right of withdrawal in the following cases. (II. 26.) In accordance with the Government Decree:
in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
with regard to a product or service whose price or fee cannot be influenced by the money market company, Art. 45/2014. (II. 26.) It depends on its possible fluctuations even during the deadline specified in § 20 (2) of the Government Decree;
in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
regarding a perishable product or a product that retains its quality for a short time;
with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
* - with the exception contained in paragraph (2) - in the case of a business contract where the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right according to § 20 after the start of performance.
45/2014 on the detailed rules of contracts between the Consumer and the Service Provider. (II.26.) The full text of the Government Decree is available at the URL https://net.jogtar.hu/jogszabaly?docid=A1400045.KOR.
Product warranty, guarantee
Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance by the Service Provider, you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can - according to your choice - make use of the following accessory warranty claims: You can request repair or replacement, unless the fulfillment of the demand you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation or you can repair the defect at the expense of the company, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract. You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. In the case of a used item, this deadline is 3 days.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the Service Provider.
What other conditions vto enforce your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for asserting your warranty claim for accessories other than reporting the defect, if you prove that the product or service was provided by the Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
Product warranty
In which case can you use your product warranty right?
In the event of a defect in a movable thing (product), you may - at your choice - assert your right defined in point 1 or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
If the company is obliged by law or contract to provide a warranty, the following point 3 must also be inserted: Warranty
In which case can you exercise your accessory warranty right?
In case of faulty performance, the Service Provider is obliged to provide a guarantee (according to colloquial usage, to provide a guarantee) based on this contract.
In the case of durable consumer goods (e.g.: technical goods, tools, machines) and their parts, the warranty is mandatory in that case, if the purchase value of the given item exceeds HUF 10,000.
The warranty is based on a contract, if the manufacturer of the articles or the Service Provider himself provides a warranty according to the conditions and for a period determined by him. In such a case, the warranty (guarantee) conditions for the given article shall apply, and the Service Provider will also issue a warranty certificate for the warranty.
What rights are you entitled to under the warranty and within what time frame?
151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) The annex to the Government Decree defines the cases of mandatory warranty (https://net.jogtar.hu/jogszabaly?docid=A0300151.KOR). The Service Provider does not provide a warranty for products that are outside the scope of products defined by the decree. The duration of the mandatory warranty is 1 year, the starting date of which is the handing over of the product to the consumer, or if the device has to be put into operation and it is carried out by the distributor or its agent, then the day of commissioning. Accordingly, the warranty period does not necessarily start on the day of purchase.
Based on all of this, the duration of the warranty is independent of the deadlines governing the enforceability of warranty rights, and can be shorter or longer compared to them.
When is the company released from its warranty obligation?
The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, you are entitled to the rights arising from the warranty regardless of the rights defined in the above Articles Warranty and Product Warranty.
Exchange guarantee within three working days
The Service Provider pursuant to Art. 151/2003. (IX. 22.) is obliged to provide a three-working-day exchange guarantee for the product ranges specified in the government decree. If the Consumer exercises the right to exchange warranty, the Service Provider is obliged to exchange the product in questionfor the night.
Other provisions
Within the one-year period prescribed in the decree, the service provider may not deviate from the conditions set out in the decree to the detriment of the consumer.
The User is responsible for proving the conclusion of the contract, in order to submit a warranty and/or warranty claim, the Service Provider must present an invoice or receipt confirming the purchase of the product(s) in question from the Service Provider.
The new Civil Code (Ptk.) 6:157. According to the main rule on defective performance, the obligee performs defectively if the service does not meet the quality requirements established in the contract or legislation at the time of performance.
The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract. It is an important rule that in a contract between a consumer and a business, the stipulation that deviates from the provisions of the relevant legal chapter on accessory warranty and warranty to the disadvantage of the consumer is null and void.
In the case of a contract between a consumer and a business, it must be assumed, until proven otherwise, that the defect recognized by the consumer already existed at the time of the performance within six months of the performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. In practice, all of this means that in the event of an error detected within six months, the burden of proof rests with the company.
The Service Provider must endeavor to repair or replace the product(s) as soon as possible, but no later than fifteen days.
Handling complaints
The aim of the service provider is to fulfill the orders received via the website accurately, with adequate quality and within the agreed deadline, and to provide users with a high level of service. If the User nevertheless has a complaint regarding the fulfillment of the orders or the products received, he can communicate his complaint to the contact details of the Service Provider in writing, by e-mail, by telephone or in person.
If the service provider agrees, it will handle the verbal complaints immediately, in other cases, or if it is not possible to investigate the complaint immediately, it will prepare a report on the complaint for the purpose of examining and handling the complaint as soon as possible; the Service Provider shall immediately send or hand over a copy of the completed report and its contents to the User. The user has the opportunity to enter his complaint in the customer book at the service provider's headquarters/premises, to which the service provider responds within thirty days.
The Service Provider is obliged to respond to written complaints within thirty days, and if the complaint is rejected, the reason for the rejection will be given. The Service Provider will keep the records of complaints and the responses to them for five years and present them to the authority upon request during an official inspection.
The record of the complaint must contain at least the following: the name and address of the consumer, the time, place and method of submitting the complaint and the preparation of the report, a detailed description of the complaint and the related documents submitted/presented to the Service Provider during the presentation of the complaint, documents and other list of evidence, signature of the person taking the minutes, signature of the complainant in the case of a personal oral complaint.
The parties try to resolve their disputes amicably.
If the User does not accept the rejection of the complaint, he can initiate a conciliation board procedure with his complaint. 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Pursuant to the Government Decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence.
The conciliation board is responsible for settling consumer disputes outside of court proceedings; its task is also to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure the simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.
In the case of a cross-border consumer dispute related to an online sales contract or an online service contract, this task is performed by the Budapest Conciliation Board in Hungary. The European Commission has created a website accessible at the URL http://ec.europa.eu/odr, where consumers can register, so that through this they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.
The Service Provider is obliged to cooperate with the conciliatorin the board procedure, which also covers the obligation to send the answer document and to appear. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
If the User does not apply to a conciliation body, or the conciliation body procedure does not lead to a result, the User has the option to go to the consumer protection authority at the competent district office according to the User's place of residence, or to a court in order to settle his complaint.
The contact details of the district offices are available at the following URL: http://jarasinfo.gov.hu/

Contact details of the regionally competent conciliation bodies:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: Pf. 109, 7602 Pécs.
Telephone number: (72) 507-154
Fax number: (72) 507-152
President: Dr. József Bodnár
E-mail address: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-532
Fax number: (76) 501-538
President: Dr. Zsuzsanna Horváth
E-mail address: bekeltetes@bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
President: Dr. László Bagdi
E-mail address: bekeltetes@bmkik.hu; bmkik@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
President: Dr. Péter Tulipán
E-mail address: bekeltetes@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
President: Dr. Károly Horváth
E-mail address: info@csmkik.hu
Fejér County Conciliation Board
Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.
Telephone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. József Vári Kovács
E-mail address: fmkik@fmkik.hu; bekeltetes@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
President: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
Phone: 06-52-500-710, 06-52-500-745
Fax: 06-52-500-720
President: Dr. Zsolt Hajnal
E-mail address: bekelteto@hbkik.hu
Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
President: Dr. Csaba Gordos
E-mail address: bekeltetes@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
President: Dr. Lajkóné dr. Laugh Judith
E-mail address: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. György Rozsnyói
E-mail address: bekeltetes@kemkik.hu
Nógrád County Conciliation Board
Address: Alkotmány út 9/a, 3100 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Erik Pongó
E-mail address: nkik@nkik.hu
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Telephone number: 06-1-269-0703
Fax number: 06-1-269-0703
President: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax number: (82) 501-046
President: Dr. Ferenc Novák
E-mail address: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 420-180
President: Dr. Görömbeiné Katalin Balmaz
E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
President: Dr. Ferenc Gáll
E-mail address: kamara@tmkik.hu
Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Telephone number: (94) 312-356
Fax number: (94) 316-936
President: Dr. Zoltán Kövesdi
E-mail address: vmkik@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 814-111
Fax number: (88) 412-150
President: Dr. Csaba Vasvári
E-mail address: info@bekeltetesveszprem.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Sándor Molnár
E-mail address: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
Additional information about the conciliation procedure is available at http://fogyasztovedelem.kormany.hu/node/11069 website.

Copyrights

The Website is protected by copyright. The Service Provider reserves all rights related to the entire content of the Website, regarding the operation and content of the Website or any part of it. The saving, storage, processing, sale or use of the contents appearing on the Website or any part thereof is prohibited without the prior written consent of the Service Provider.

Applicable legislation

CLV of 1997. law on consumer protection;
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;
151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables;
XLVII of 2008 on the prohibition of unfair commercial practices towards consumers. law (Fttv.)
4/2009 on the detailed rules for indicating the selling price and unit price of products, as well as the price of services. (I. 30.) NFGM-SZMM joint decree.
Act V of 2013 on the Civil Code (PTK);
Regulation 524/2013/EU on the online settlement of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC
19/2014. (IV. 29.) NGM decree on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business
Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;
The language of these Terms and Conditions and the contracts covered by these Terms and Conditions is Hungarian, the contracts are not filed by the Service Provider, they are not considered written contracts.
The mandatory provisions of the relevant legislation apply to the parties without special stipulations. Questions not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law. If any point of these Terms and Conditions is incomplete or invalid based on the applicable legal regulations, the parts of the Terms and Conditions other than the point in question will remain in effect, and in the case of the points in question, the laws in force at all times shall apply.
The Service Provider does not have a code of conduct.
Other provisions
These Terms and Conditions 11.01.2020 valid from date until withdrawal. The service provider reserves the right to unilaterally amend these GTC. The Service Provider shall publish the amendments on the Website no later than 1 day before the amendments take effect.
The website's data management information is available at the URL www.greenx/adatvedelem.
Withdrawal/Cancellation declaration form
Only fill it out and return it if you intend to withdraw/terminate the contract!
To: DRA-CONS Kft. 1171 Budapest, Laffert utca 3. e-mail: panáz@greenx.hu
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following item(s) or the provision of the following service:
Date of conclusion of contract / date of acceptance:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s):
Dated:

Copyrights

The content of the materials appearing on the owner's website, the photos and
data is protected by copyright. All forms of copying,
storage in data systems, on other Internet sites
publication, use in any form - the personal
to an extent exceeding usage - only Web Store Owner
with prior written permission.
This website is protected by the copyright of the following authors, among others
may contain textual, graphic or other works under: Shopmasters-Informatika Kft.

Limitation of general liability

Webshop Owner's pages are at your own risk
can visit and use. Published on the owner's pages of the web store
from possible incorrect or misleading content-, its websites and
from the use of its services-, from their unusable state-,
due to failure, suspension or termination of a
users for any loss, direct or incidental
assumes no responsibility for consequential damage. (On this
our statement does not apply to the separate agreement or contract
to our regulated services - in connection with which Webstore
The owner acts and is responsible according to the provisions of the contracts.)

Risk

Users who use the services of the Web Store Owner
acknowledge that data may be lost during data transmission,
may be destroyed or fall into unauthorized hands, as well as
Due to the public nature of the Internet, foreign intrusions may occur
into the system, so the entered data (including personal data)
may fall into unauthorized hands. In such cases, Web Store Owner
bears no responsibility, the user bears this risk
aware of this risk when using the service
undertakes.
Of course, we will do our best to ensure that the data
be safe, our hosting and website are managed by professionals
and systems are regularly updated. Data to third parties
we do not release it voluntarily - except to the authorities, if appropriate
they have the authority or permission.
We would like to inform you that Webáruház Owner may only use this website if you accept the above!